Are you a Tech Data vendor or partner with software that must be developed, sold and supported?
Personalized Support From Industry Experts
As your distributor, you are familiar with our many services to assist in taking your solution to market, but did you know that TD SYNNEX has been providing support services for software from leading vendors for over 15 years? TD SYNNEX provides around the clock reliable Technical Support that includes many additional services that you would expect out of a Premier Support Service Provider.
Micro Focus Software Support
TD SYNNEX’s Micro Focus Support Center provides senior-level, U.S.-based technical support for customers who have a current support agreement for Technology Solutions products.
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Broadcom Symantec Support
TD SYNNEX Broadcom Symantec Support offers the highest levels of responsiveness and business support with certified engineers ready to assist you with your support needs.
Tech Data HLS Software Support
TD SYNNEX HLS team provides software and support for Computer System Validation through our AgiliProve eSig (formerly eApprove) and Archive Manager applications.
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Broadcom Symantec Software Support
Personalized Support from Industry Experts
Support Portal
Click on the link below to access our Support Portal to submit Severity 2-4 cases, or see the status of a case. Please, call us for all Sev-1 issues.
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Help
Call Us
If your system is down and the condition is impacting a production environment, please reach us immediately at the number below.
Customer Service
+1-833-344-1212
TD SYNNEX Technical Support is a Click or Call Away!
First time visitors please read our User’s Guide to gain access to all our support resources.
Response time: 1 business day
Severity 4 problems could have the following characteristics: Support Portal administrative requests General requests for advice on product usage and configuration Clarification on product documentation or release notes
Software is functioning with minor problems.
Response time: 4 business hours
Majority of software functions are usable; low impact to business. Severity 3 problems could have the following characteristics: Incorrect product behavior/error with minor impact Specific product questions regarding functionality or configuration.
Majority of software functions are usable; low impact to business.
Response time: 2 business hours
Severity 2 problems could have the following characteristics: Product error or failure forcing a restart or recovery Functionality unavailable but the system is able to operate in a restricted fashion.
Severely limited functionality is impacting business.
Response time: 1 hour, 24/7
3
Your system is down, and the condition is impacting a production environment.
2
Severity Levels and Response Times
All service requests logged with support are assigned a severity level from 1 to 4 based on the impact on your business. The customer determines the initial severity level when placing a request for assistance. Severity levels may be changed after initial contact and assessment of the issue from a TD SYNNEX Support Engineer, providing the customer is in agreement.
Broadcom Symantec Documentation
Broadcom Symantec Knowledge Base
Broadcom Symantec Forum
Additional Resources
1
4
Severity 4 problems could have the following characteristics: Support Portal administrative requests General requests for advice on product usage and configuration. Clarification on product documentation or release notes.
Expert Service from Certified Engineers
The Software Support Center provides senior-level, U.S.-based technical support for customers who have a current support agreement for Technology Solutions products. Speak directly to a high-quality, experienced support engineer without administrative intermediaries.
Click on the link below to access our Support Portal to see the status of a case, submit a new one, access our knowledge base or software repository.
You can call us directly toll free at:
+1-800-654-8766
Personalized Software Support From Certified Experts
TD SYNNEX Health and Life Sciences Software Support
Paperless Validation and Data Retention Solutions
eApprove Data Sheet
AgiliProve Data Sheet
AgiliProve FAQ
Helpful Resources
eApprove / AgiliProve
eApprove (v12.53 and lower) and AgiliProve (v15 and higher) enables Micro Focus Application Lifecycle Management (ALM)/Quality Center (QC) to have a controlled, enforceable workflow with electronic signatures. It enhances ALM/QC to provide industry best practices, security, business rules and approval flows. These capabilities enable ALM/QC to be used in regulated and validated environments.
Now you can buy Archive Manager via Subscriptions!
Archive Manager Data Sheet
Archive Manager FAQ
Archive Manager
Archive Manager for Micro Focus Application Lifecycle Management (ALM) / Quality Center (QC) is designed to store and access requirements, tests, runs and defects on a common platform, reducing the number of projects to upgrade, as well as the volume of data in ALM/QC projects. It allows for organizations to retain data for audit purposes and access record data including attachments.
Archive Manager Subscription Levels
Archive Manager is sold with a standard perpetual software license for the size of storage you need, or you can sign up for one of our NEW annual subscription levels to start using Archive Manager right away!
Archive Manager Basic 25 GB Storage Emergency 24×7 Tech Support
Archive Manager Professional 100 GB Storage Standard 24×7 Tech Support
Archive Manager Business 250 GB Storage Premium 24×7 Tech Support
Archive Manager Enterprise 1TB Storage* Premium 24×7 Tech Support 2-Hour Deployment Assistance *Additional 1 TB packages available
